FAQ


 Ordering

  1. Click on the design or designs you love
  2. Use the drop down box to choose your fabric base (Cotton Woven, Cotton Lycra, Bamboo Cotton Lycra, Swim or canvas) 
  3. Use the drop down box to choose the design scale you would like  (Dinky 15cm Regular 25cm or Jumbo 50cm) 
  4. Order the quantity you need (1= 50cm so if you need 1.5m order 3 for example) 
  5. Sit back and put your feet up will we send your order to the printers (at the end of the month) and your fabric will usually  arrive in your letterbox 6-10 weeks later! Its like a surprise gift for yourself - and you deserve it so why not!? 

If you need further information please don't hesitate to send us an email at hellofriendfabrics@gmail.com We love to hear from you!

Our fabrics are carefully sourced and are Oeko-Tex 100 certified, the ink used to print on them is GOTS certified. This means that we are certified to be free of over 100 harmful substances, which are often used in cheaper fabrics.

Width of fabrics: 

Swim - 150 cm

Cotton Lycra - 150 cm

Bamboo cotton Lycra - 150cm 

Cotton canvas - 145cm 

Cotton woven - 145cm 

Cotton stretch - 145cm 

French Terry - 150cm

Fabric Composition:

Cotton Woven  100% cotton woven (no stretch), 145gsm (great for dressmaking etc) 

Cotton Stretch  97% Cotton 3% Spandex 270gsm (heavier fabric, suitable for decorator purposes such as cushions, curtains etc as well as ,more structured dresses or pinafores) has a one way stretch  

Cotton Canvas  100% cotton woven 250gsm (suitable for tote bags, cushions, overalls and pinafores etc) 

French Terry  95% cotton 5% Lycra 280gsm (makes the most amazing jumpers, track pants, pyjamas etc) 

Bamboo cotton Lycra  55% bamboo 40% Cotton 5% Lycra 230gsm (excellent for drapey makes like t shirts, leggings, head bands, underwear etc) 

Swim  88% poly 12% spandex 240gsm (UPF50) 

Cotton Lycra 220gsm 95% cotton and 5% Lycra 220gsm  (perfect for t shirts, leggings, dresses etc) 4 way stretch 

Cotton Lycra 300gsm 95% cotton and 5% Lycra 300gsm (slightly thicker and more supportive that the 220gsm) 4 way stretch 

 

Local Pick-up

Local pickup can be arranged in the Hoppers Crossing, Werribee area. Please send us an email and we will set you up with a free shipping code and then we can organise times.


Retail and Pre-order

You can choose from retail or pre order fabric.  Our retail fabric is in stock and ready to ship. This is a limited amount and what is available will vary at any given time. If you need a quick fabric fix we got you!  

Please avoid combining retail and preorder fabrics. It's best to make two separate orders.

Pre-order

To allow for maximum choice over fabric bases and print sizes we will offer pre order fabrics. These are available to order on our site at anytime. We will close the pre order round on the last day of the month. Orders are then printed and delivered to you 6 to 8 weeks later from the date of the pre order round closing. 

To order fabric via pre order you need to:

1. Choose the design (this might be the hardest step!).

2. Choose the base fabric you would like.

3. Choose the size you want the pattern to be.  Dinky is a 15cm repeat, regular is 25cm repeat and jumbo 50cm repeat. 

4. Choose the length of fabric you want and add it to the cart.  Adding 1 unit will add 50cm of fabric to your cart.

5.Sew from your stash until fabric arrives 6 weeks later.  We place our orders with the printer at the end of the month.

Print Size (repeat)

At Hello Friend Fabrics, we know that depending on what you make, you might be after a different sized print, so for all your sewing needs we offer three different sizes or scales of our pre-order prints. All you have to do is decide if you’re after dinky (15cm repeat) regular (30 cm repeat) and jumbo (50cm repeat). 

If you are needing further info on this please don’t hesitate to email us or join our fabulous Hello Friend Fabric friends! group on FB. We would love to see you there 😊

 

      


Pre-order Timings

As all fabrics are printed to order, we place our orders with the printer on the 1st of each month. This means if you were to place an order during July, for example, your order would be processed on 1st August. Our pre-order fabric usually has a shipping turnaround of 6-8 weeks from the date of us placing our order. This allows us to be able to provide the exact print you're after, on the base you need, with the repeat size you choose! We simply wouldn’t be able to provide all these in retail.

Length

Our fabrics are sold in half metre increments, which means any orders greater than 0.5 m will usually be cut in a continuous length. So if you need a metre, order 2 (2 x 50cm) if you need 3 metres, order 6. Due to the many steps in the process of printing we can not always guarantee that all fabric will be in a continuous length.

Returns

As our pre-order fabrics are printed to order, we unfortunately cannot process refunds or accept returns for any ordering errors or change of mind. You are, however, more than welcome to list these for sale in our friendly fb group.
While we always check our fabrics for faults a few times throughout the process, but if we have missed something, please let us know via email at hellofriendfabrics@gmail.com and we will discuss the options available to you. At Hello Friends we want our fabric friends to be happy!

Wholesale

Yes, we offer a wholesale discount. Please email us at  hellofriendfabrics@gmail.com for details about this.

Say Hello!

You can find us on Instagram and Facebook, our Facebook VIP group please feel free to contact us with feedback, ideas, questions etc at hellofriendfabrics@gmail.com 😊 We love hearing from our fabric friends!

 

 


x